Fees and Policies


Springwood Mall Medical Centre is a mixed billing medical practice.

Standard consultation will incur a $40 out of pocket fee on weekdays.

Bulk billing is provided for patients over 70 years old, 15 years old and under, pension and health care card holders and DVA card holders on Weekdays.

We privately billed for Saturday appointment. Standard consultation will incur a $50 out of pocket fee on weekends. Concession and health care card holder out of pocket fee will be discounted to $30.

Travel medicine, commercial licence medical, sports related medical, work related consults and insurance consults are privately billed, No bulk billing.

Work related consults can only be billed to work insurance or employer once there is an approved case claim number. Otherwise patients will need to pay privately and get refunded by their employer after getting an approved case claim number.

Immediate rebates are available through Easyclaim for Medicare card holders with physical debit cards.

Dr Sai Khan Lu is currently bulk billing his medical acupuncture appointments. Medical acupuncture appointments with Dr Chuck Fung Kong will incur a $20 out of pocket fee.

Some procedures and appointments are privately billed only.

Please contact our friendly reception staff regarding the fees related to your appointment or procedure if you have any questions.

Cancellation Policy

Missed or cancelled appointments with less than 4 hours notice will incur a fee of $50. No part of this fee can be claimed back from Medicare or private health funds. This fee needs to be paid prior to booking the next appointment.

We understand that unplanned issues can come up and you may need to cancel an appointment. If that happens, we respectfully ask that scheduled appointments be cancelled at least 4 hours in advance. For morning appointments this means it needs to be cancelled on the day prior to the booked appointment.

This policy will enable our doctors to be available for the needs of all our patients. When a patient does not show up for a scheduled appointment, another patient loses an opportunity to be seen. We appreciate your understanding and cooperation.

Privacy policy

Patients can view our privacy policy here.

Health information policy and consent

Patients can view our health information policy and consent form here.

Prescription & referral renewals

Patients are required to have an appointment to renew prescriptions and referrals.

Patient recall

Doctors located at our clinic are committed to preventative care. From time to time you may be contacted by our clinic staff to book an appointment for preventative care, follow up review, pathology results and immunisation.

Home visits

Home visits can be arranged for our regular patients if they have a condition that prevents them from coming into the clinic and if they live within a reasonable distance. However there will be extra charges for this service. Please contact our receptionist staff for arrangement and fees involved.

Patient feedback

Confidential and anonymous questionnaires, for patients, are supplied intermittently. There also is a patient feedback box located at the reception desk. Please contact the clinic’s reception staff or your doctor for any complaints. Alternatively complaints can be addressed to the Office of the Health Ombudsman at PO Box 13281 George Street, Brisbane Qld 4003.