Fees and Policies
We are mixed billing clinic. Out of pocket fees apply on standard consultation. Some procedures and appointments are privately billed. Acupuncture with Dr Sai and Dr Chuck do incur fees. Please contact our friendly reception staff regarding the fees related to your appointment or procedure.
Appointments
Consultation is on appointment basis. Please book for a longer appointment if you have multiple or complex issues. Urgent medical cases will be seen as promptly as possible.
Fees
Acupuncture appointments are privately billed please contact reception for fees. We are a mixed billing practice we only bulk bill 15 year olds and under, pension, healthcare card holders and DVA Gold Card holders.
Consultation Fees – Monday – Friday
| Face to Face and Telehealth | Medicare item Number | Private Fee | Medicare rebate | Private fee Out of Pocket |
| Short Consultation | 3 / 91790 / 91890 | $60.00 | $20.05 | $39.95 |
| Standard Consultation | 23 / 91800 / 91891 | $89.00 | $43.90 | $45.10 |
| Long Consultation | 36 / 91801 / 91900* | $129.00 | $84.90 | $44.10 |
| Extended Consultation | 44 / 91802 / 91910* | $170.00 | $125.10 | $44.90 |
Consultation Fees – Saturday Between 09.00am – 1.00pm
| Face to Face and Telehealth | Medicare item Number | Private Fee | Medicare rebate | Private fee Out of Pocket |
| Short Consultation | 3 / 91790 / 91890 | $70.60 | $20.05 | $50.10 |
| Standard Consultation | 23 / 91800 / 91891 | $99.00 | $43.90 | $55.10 |
| Long Consultation | 36 / 91801 / 91900* | $139.00 | $84.90 | $54.10 |
Consultation Fees – Saturday Between 1.00pm – 2.00pm
| Face to Face and Telehealth | Medicare item Number | Private Fee | Medicare rebate | Private fee Out of Pocket |
| Short Consultation | 5000 | $83.80 | $33.80 | $50.00 |
| Standard Consultation | 5020 | $115.00 | $57.15 | $57.85 |
| Long Consultation | 5040 | $155.00 | $98.00 | $57.00 |
Standard consultation will incur a $40 out of pocket fee on weekdays.
Acupuncture Fees – Pensioner
| Acupuncture | Medicare item Number | Private Fee | Medicare rebate | Private fee Out of Pocket |
| 193 | $63.20 | $43.20 | $20.00 | |
| 197 | $103.65 | $83.65 | $20.00 | |
| 199 | $143.15 | $123.15 | $20.00 | |
| Laser | 197 | $113.65 | $83.65 | $30.00 |
Acupuncture Fees – Non Pensioner
| Acupuncture | Medicare item Number | Private Fee | Medicare rebate | Private fee Out of Pocket |
| Acupuncture Level B Consultation | 193 | $73.20 | $43.20 | $30.00 |
| Acupuncture Level C Consultation | 197 | $113.65 | $83.65 | $30.00 |
| Acupuncture Level D Consultation | 199 | $153.15 | $123.15 | $30.00 |
| Laser Acupuncture | 197 | $143.65 | $83.65 | $30.00 |
Dr Sai does not do Laser Acupuncture.
Travel medicine, commercial licence medical, sports related medical, work related consults and insurance consults are privately billed, NOT covered by Medicare.
Work related consults can only be billed to work insurance or employer once there is an approved case claim number. Otherwise patients will need to pay privately and get refunded by their employer after getting an approved case claim number.
Please contact our friendly reception staff regarding the fees related to your appointment or procedure if you have any questions.
Cancellation Policy
Missed or cancelled appointments with less than 24 hours’ notice will incur a fee of $50 (Standard Consultation) or $100 (Long Consultation). No part of this fee can be claimed back from Medicare or private health funds. This fee needs to be paid prior to booking next appointment.
We understand that unplanned issues can come up and you may need to cancel an appointment. If that happens, we respectfully ask that scheduled appointments to be cancelled at least 24 hours in advance.
This policy will enable our doctors to be available for the needs of all our patients. When a patient does not show up for a scheduled appointment, another patient loses an opportunity to be seen. We appreciate your understanding and cooperation.
Privacy policy
Patients can view our privacy policy here.
Health information policy and consent
Patients can view our health information policy and consent form here.
Prescription & referral renewals
Patients are required to have an appointment to renew prescriptions and referrals.
Patient recall
Doctors located at our clinic are committed to preventative care. From time to time you may be contacted by our clinic staff to book an appointment for preventative care, follow up review, pathology results and immunisation.
Home visits
Home visits can be arranged for our regular patients if they have a condition that prevents them from coming into the clinic and if they live within a reasonable distance. However there will be extra charges for this service. Please contact our receptionist staff for arrangement and fees involved.
Patient feedback
Confidential and anonymous questionnaires, for patients, are supplied intermittently. There also is a patient feedback box located at the reception desk. Please contact the clinic’s reception staff or your doctor for any complaints. Alternatively complaints can be addressed to the Office of the Health Ombudsman at PO Box 13281 George Street, Brisbane Qld 4003.